Apple OSX Support Essentials (Lion 101) - 3 day

OFFER - If you book this course you are entitled to 1 day free training with the Flexideal.

 

 

The training course is a combination of lectures and hands-on case study exercises that provide practical, real-world experience in a relaxed classroom learning environment.

Who the course is for

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs
• Technical coordinators or power users who manage networks of computers running OS X such as teachers and technology specialists who manage networks or computer labs

What you will learn

• The troubleshooting process and how to become more efficient with available tools and resources
• OS X 10. Lion features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Prerequisites

• Knowledge of OS X and basic computer navigation

Certification

Successfully passing the Support Essentials Examination will result in being award Apple Certified Support Professional status.

 

Related Courses

Apple OSX Essentials - 1 day

 

Training Dates

Cardiff

27 - 29 March 2012

29 - 31 May 2012

…more dates

 

 

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High-quality training book supplied with this course

 

Included with course:

• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

Chapter 1: Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Chapter 2: User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Chapter 3: File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Chapter 4: Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e. resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Chapter 5: Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Chapter 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Chapter 7: Network Services

Connecting to common network resources, Network Users accounts with Directory Services,AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Chapter 8: Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

Chapter 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launch and login window startup items.

Certification Exam

Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification.

 

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High-quality training book supplied with this course

 

Included with course:

• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

The FlexiDeal® - free training

Our courses come with free training at London Covent Garden and Cardiff!

It's very simple: just book a day of private training or one of our 3-day, 4-day or 5-day scheduled courses and you'll qualify for additional free training at our London Covent Garden or Cardiff training centres – that's the FlexiDeal®.

And as long as you take these additional courses within 6 months of your first qualifying booking, you can even accumulate your FlexiDeal®.

Collecting FlexiDeals®

• Book a 1-day private course – get 1 day free
• Book a 3-day scheduled course – get 1 day free
• Book a 4-day scheduled course – get 1 day free
• Book a 5-day scheduled course – get 2 days free
  
  

See below for courses you can claim for free in the FlexiDeal®

Acrobat

• Acrobat Essentials (1 day)
• Acrobat Introduction (2 day)
  
• Acrobat Advanced (2 day)
  
• Acrobat Forms (1 day)
• Acrobat ACE (2 day)

After Effects

• After Effects Introduction (2 day)
• After Effects Advanced (3 day)
• After Effects Masterclass (5 day)

Dreamweaver

• Dreamweaver Web Building Introduction (3 day)
• Dreamweaver Web Building Masterclass + Certification (5 day)
• Dreamweaver ACA Prep + Exam (1 day)
• Dreamweaver ACE (2 day)

Flash

• Flash Introduction (2 day)
• Flash Intermediate + Certification (3 day)
• Flash Masterclass + Certification (5 day)
• Flash ACA Prep + Exam (1 day)
• Flash ACE (2 day)

Illustrator

• Illustrator Introduction (1 day)
• Illustrator Introduction (2 day)
• Illustrator Advanced (2 day)
• Illustrator Masterclass (4 day)
• Illustrator ACE (2 day)

InDesign

• InDesign Introduction (1 day)
• InDesign Interactive (1 day)
• InDesign Print Production (1 day)
• InDesign Introduction (2 day)
• InDesign Advanced (2 day)
• InDesign ePub (1 day)
• InDesign iPad+Android (1 day)
• InDesign Masterclass (4 day)
• InDesign ACE (2 day)

Photoshop

• Photoshop Introduction (2 day)
• Photoshop Advanced (2 day)
• Photoshop Masterclass (4 days)
• Photoshop Masterclass + Certification (5 day)
• Photoshop ACE (2 day)

Premiere Pro (Cardiff only)

• Premiere Pro Introduction (3 day)

• Premiere Pro Intermediate + Certification (2 day)
• Premiere Pro Masterclass + Certification (5 day)

How to book

Just email us confirmation of your valid booking(s) that qualified for the FlexiDeal®.

Terms and conditions

• FlexiDeal® is applicable only if the full RRP is paid for your course(s). Any discounting invalidates the FlexiDeal®. If discounting has been applied you can pay back the difference in order to qualify for the offer
• The FlexiDeal® offer lasts for 6 months from the first date of your qualifying bookings
• The FlexiDeal® is not available to funded individuals although we might apply at our descretion depending upon the number of training days booked under the particular scheme

 

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High-quality training book supplied with this course

 

Included with course:

• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

Cardiff

27 - 29 March 2012

29 - 31 May 2012

1 - 2 & 5 November 2012

 

 

If you don't see any suitable dates here, it might be more economical to deliver a private training course for you

 

Download PDF

 

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High-quality training book supplied with this course

 

Included with course:

• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

Our guarantee of training satisfaction

No questions, no quibbles, no problem! Should you ever need to take your course again, just let us know. Find out more…

Requirements

• Basic knowledge of Windows or Macintosh.
• Understand how to launch an application and save files.
• For web courses you will need to have knowledge of web browsers.

General information

• Courses start at 10am and finish at 5pm. Please arrive 30 minutes prior to the start of the course on the first day.
• We operate a casual dress code.
• We supply all computers, software and courseware, pads, pens, lunch and refreshments.
• We have both Apple OSX Lion and Windows 7 systems.
• Bring along a USB/Flash drive so you can take away your course files.
• Following your course, we will email you an Adobe Authorised Course Completion Certificate.
• Each course comes with either on-line assets (electronic book/PDF or movies) to download or a high-quality Visual Quickstart 500-page training book. We are migrating most course assets to on-line downloads during 2012.
• Access to a secure section of our site that offers useful tips and tricks.

Lunch

London Covent Garden - Flexible lunch vouchers are used and redeemable at outlets nearby such as Bella Italia, Eat, Nandos, Pizza Express, Pret A Manger, Starbucks, Sainsbury's and Tesco to name but a few.

Bristol and Cardiff - Look out for our designer cold buffet lunch.

Support

We supply 6-months rock-solid support via email on the subject matter covered during the course. Find out more…

 

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High-quality training book supplied with this course

 

Included with course:

• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

You can use the form below to make a course reservation with Certitec. We are an established company with over 15 years experience training Adobe products and have a high regard in the industry. Alternatively just call us on 0800 0789 462.

 

If the course is available we will send you confirmation with joining instructions and invoice over email - this is your ePaperwork so keep it in a safe place. Reminders are sent 8 days prior to your course. If the course is not available we will email you alternative courses/dates. Typically we have availability up to 2 weeks before each course.

 

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Apple OSX Support Essentials (Lion 101) - 3 day

 

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• Lunch and refreshments
• Satisfaction Guarantee

Apple OSX Support Essentials (Lion 101) - 3 day

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• Adobe Certificate
• 6 months support
• Tips and tricks
• Lunch and refreshments
• Satisfaction Guarantee